We guarantee that API Management Service instances running in the Basic, Standard and Premium tiers will respond to requests to perform operations at least 99.9% of the time.
No SLA is provided for the Developer tier of the API Management Service.
Azure Monitor allows you to collect granular performance and utilization data, activity and diagnostics logs, and define alerts and notifications from your Azure resources in a consistent manner. We guarantee that 99.9% of the time notifications will be successfully delivered.
We guarantee that 99.9% of the time Network Diagnostic Tools will successfully execute and return a response.
Azure Cosmos DB, operated by 21Vianet in China, is a distributed multi-model database service. It offers turnkey distribution across any number of Azure regions in China by transparently scaling and replicating your data wherever your users are. The service offers comprehensive 99.99% SLAs which covers the guarantees for throughput, consistency, availability and latency for the Cosmos DB Database Accounts scoped to a single Azure region configured with any of the five Consistency Levels or Database Accounts spanning multiple Azure regions, configured with any of the four relaxed Consistency Levels. Furthermore, independent of the choice of a Consistency Level, Cosmos DB offers 99.999% SLA for read availability for Database Accounts spanning two or more Azure regions.
We guarantee that, at least 99.9% of the time Client Operations executed on an Azure Analysis Services server will succeed.
We guarantee that Azure Databricks will be available 99.95% of the time.
We guarantee that Cognitive Services will be available at least 99.9% of the time. No SLA is provided for the Free tier.
We guarantee at least 99.9% availability for index query requests when an Azure Cognitive Search Service Instance is configured with two or more replicas, and index update requests when an Azure Cognitive Search Service Instance is configured with three or more replicas. No SLA is provided for the Free tier.
We guarantee that at least 99.9% of jobs will start within 30 minutes of their planned start times.
We guarantee that each Application Gateway Cloud Service having two or more medium or larger instances, or deployments capable of supporting autoscale or zone redundancy, will be available at least 99.95% of the time.
For IoT Hub, we promise that at least 99.9% of the time deployed IoT hubs will be able to send messages to and receive messages from registered devices and the Service will able to perform create, read, update, and delete operations on IoT hubs.
No SLA is provided for the Free Tier of IoT Hub.
We guarantee at least 99.9% availability of the backup and restore functionality of the Azure Backup service. Availability is calculated by monthly billing cycle.
We guarantee that at least 99.9% of the time CDN will respond to client requests and deliver the requested content without error. We will review and accept data from any commercially reasonable independent measurement system that you choose to monitor your content. You must select a set of agents from the measurement system¡¯s list of standard agents that are generally available and represent at least five geographically diverse locations in major People Republic of China metropolitan areas.
For Cloud Services, we guarantee that when you deploy two or more role instances in different fault and upgrade domains, your Internet facing roles will have external connectivity at least 99.95% of the time.
For "basic" and "standard" level of the Event Center, we guarantee that the properly configured application is able to send or receive messages in the event center or perform other operations in at least 99.9% of the time.
We guarantee a minimum of 99.9% ExpressRoute dedicated circuit availability.
For HDInsight, we guarantee that any HDInsight cluster that you deployed will have external connectivity at least 99.9% of the time over a monthly billing cycle.
We guarantee 99.9% availability of Azure Multi-Factor Authentication. No SLA is provided for the Free tier of Multi-Factor Authentication.
For basic and standard layer service notification center, we ensure that the notification services in basic or standard layer will sent through the appropriate configuration of the application notice or register management operations in at least 99.9% of the time.
We guarantee at least 99.9% availability of Power BI Embedded for users to execute API calls and embed reports.
We guarantee at least 99.9% of the time that customers will have connectivity between the Cache endpoints and our Internet gateway.
We guarantee at least 99.9% availability of the Stream Analytics API.
We guarantee that 99.9% of the time, deployed Stream Analytics jobs will be either processing data or available to process data.
We guarantee that Logic Apps running in a customer subscription will be available 99.9% of the time.
We guarantee that at least 99.9% of the time all scheduled jobs will initiate within 30 minutes of their planned execution times. Availability is calculated by monthly billing cycle.
We guarantee that at least 99.99% (99.9% for Cool Access Tier) of the time, we will successfully process requests to read data from Read Access-Geo Redundant Storage (RA-GRS) Accounts, provided that failed attempts to read data from the primary region are retried on the secondary region.
We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to read data from Locally Redundant Storage (LRS) and Geo Redundant Storage (GRS) Accounts.
We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to write data to Locally Redundant Storage (LRS) and Geo Redundant Storage (GRS) Accounts and Read Access-Geo Redundant Storage (RA-GRS) Accounts.
Managed Disks does not have a financially backed SLA itself. The availability of Managed Disks is based on the SLA of the underlying storage used and virtual machine to which it is attached.
Azure SQL Database is a fully managed relational database with built-in regional high availability and turnkey geo-replication to any Azure region. It includes intelligence to support self-driving features such as performance tuning, threat monitoring, and vulnerability assessments and provides fully automated patching and updating of the code base.
Part of the Azure SQL family of SQL database services, Azure SQL Managed Instance combines the broadest SQL Server engine compatibility with all the benefits of a fully managed and evergreen platform as a service
We guarantee that, at least 99.9% of the time client operations executed on a Synapse Analytics database will succeed.
We guarantee that DNS queries will receive a valid response from at least one of our Azure Traffic Manager name server clusters at least 99.99% of the time. Availability is calculated by monthly billing cycle.
We guarantee that we will process Key Vault transactions within 5 seconds at least 99.9% of the time.
For all Virtual Machines that have two or more instances deployed in the same Availability Set, we guarantee you will have Virtual Machine Connectivity to at least one instance at least 99.95% of the time.
For any Single Instance Virtual Machine using premium storage for all disks, we guarantee you will have Virtual Machine Connectivity of at least 99.9%.
Virtual Machine Scale Sets is a free service, therefore, it does not have a financially backed SLA itself. However, if the Virtual Machine Scale Sets includes Virtual Machines in at least 2 Fault Domains, the availability of the underlying Virtual Machines SLA applies.
We guarantee 99.9% availability for each Basic Gateway for VPN or Basic Gateway for ExpressRoute.
We guarantee 99.95% availability for all Gateway for VPN SKUs excluding Basic.
We guarantee 99.95% availability for all Gateway for ExpressRoute SKUs excluding Basic.
We guarantee that Apps running in a customer subscription will be available 99.95% of the time. No SLA is provided for Apps under either the Free or Shared tiers.
We guarantee at least 99.99% of the time customers will have connectivity between their Azure Database for MySQL Server and our Internet gateway.
We guarantee at least 99.99% of the time customers will have connectivity between their Azure Database for PostgreSQL Server and our Internet gateway.
We guarantee that a Load Balanced Endpoint using Azure Standard Load Balancer, serving two or more Healthy Virtual Machine Instances, will be available 99.99% of the time.
Basic Load Balancer is excluded from this SLA.
We guarantee that valid DNS requests will receive a response from at least one Azure DNS name server 100% of the time.
Azure Container Registry is a free service, therefore does not have a financially backed SLA. However, for the availability of underlying storage the Storage SLA applies. See Storage SLA for further details.
For any Container Group, we guarantee you will have Connectivity at least 99.9% of the time.
For Function Apps running on Consumption Plans we guarantee that the associated functions will run 99.95% of the time after trigger is successfully fired.
For Function Apps running on App Service Plans we guarantee that the associated Functions compute will be available 99.95% of the time.
The SLA will be effective from 7/1/2019.
We guarantee at least 99.9% availability of the Azure Active Directory B2C service. The service is considered available for a directory in the following scenarios:
The service is able to process user sign-up, sign-in, profile editing, password reset and multi-factor authentication requests.
Developers are able to create, read, write and delete entries in the directory.
No SLA is provided for the Free tier of Azure Active Directory B2C.
We guarantee at least 99.99% of the time customers will have connectivity between their Azure Database for MariaDB Server and our Internet gateway.
We guarantee at least 99.9% of Azure Active Directory Domain Services requests for domain authentication of user accounts belonging to the Managed Domain, LDAP bind to the root DSE, or DNS lookup of records will complete successfully.
As a free service, AKS does not offer a financially-backed service level agreement. We will strive to attain at least 99.5% availability for the Kubernetes API server. The availability of the agent nodes in your cluster is covered by the Virtual Machines SLA.
We guarantee at least 99.9% of the time we will successfully process requests to perform operations against Data Factory resources.
We guarantee that at least 99.9% of the time, all activity runs will initiate within 4 minutes of their scheduled execution times.
We guarantee 99.9% availability of a Protected Node’s Security Monitoring information for the Standard tier of Azure Azure Defender. No SLA is provided for the Free tier of Azure Azure Defender.
We guarantee at least 99.9% availability of the Azure Data Explorer Service. Formerly known as Kusto.
We guarantee that at least 99.9% of the time, we will successfully process requests to the Time Series Insights data plane API.
We guarantee that Customers will be able to publish messages to Event Grid 99.99% of the time.
Azure Firewall offers fully stateful native firewall capabilities for Virtual Network resources, with built-in high availability and the ability to scale automatically.
We guarantee that Azure Firewall will be available at least 99.95% of the time, when deployed within a single Availability Zone.
We guarantee that Azure Firewall will be available at least 99.99% of the time, when deployed within two or more Availability Zones in the same Azure region.
Azure Bastion provides RDP and SSH access to your virtual machines directly through the Azure Portal without requiring a public IP on the virtual machine.
We guarantee that Azure Bastion will be available at least 99.95% of the time.
We guarantee that Azure Spring Cloud Apps running in a Customer subscription will be available 99.9% of the time.
We guarantee that Azure Databricks will be available 99.99% of the time.
The SLA will be effective from 09/01/2019.
We guarantee at least 99.9% availability of Azure Active Directory Premium 1 and 2. The service is considered available in the following scenarios:
This SLA only applies to Azure Active Directory Premium offering.
We guarantee that SignalR Service will be available at least 99.9% of the time.
No SLA is provided for the Free tier of SignalR Service.
We guarantee that Configuration Stores running in a customer subscription will be available 99.9% of the time.
Azure Fluid Relay service helps developers build real-time collaborative experiences with seamless coauthoring and data synchronization. Now you can replicate across clients in real-time.
Build secure, compliant apps, automatically scale and optimize with our pay-as-you-go-pricing.
Azure Managed Grafana is a rich and extensible visualization application built on the Grafana Pro software. As a fully managed Azure service, you can effortlessly deploy Grafana as part of your observability solution and create unified dashboards to monitor data from Azure Monitor, Azure Data Explorer and other data stores.